FAQ
Your Local Laptop, Tablet, and Phone Repair Shop
Welcome to the FAQs about your favourite local laptop, tablet, and phone repair shop. Here, you'll find answers to some common queries about our services at Westcoast Repairs. Our team of friendly professionals is dedicated to providing you with the best possible service, using only high-quality parts along the way.
Why should I bring my device to Westcoast Repairs?
At Westcoast Repairs, we understand how important your device is in your daily life. Our skilled professionals are committed to delivering premium electronic repairs efficiently and affordably. We pride ourselves on our understanding and quick service, ensuring your electronic sidekick is back in your hands as soon as possible.
Better yet, you’ll find our phone repair shop in three convenient locations; Perth, Darwin, and Sydney.
Which mobile phone brands do you repair?
We repair a wide range of mobile phone brands, including but not limited to Samsung, Apple, Google, Oppo, and many more. Our skilled team is equipped to handle various models from these manufacturers, ensuring quality service for your device.
What repairs can you help me with?
Our expertise covers a wide range of repairs, from cracked screens and faulty batteries to more complex issues like motherboard problems, water damage, and software glitches. No matter the challenge, our team is ready to assist.
Whether it’s Apple iPhone, iPad, iPod, Watch, or MacBook repairs you need, or you’re more of an Android fan, we’ve got everything you need to have your device running smoothly in no time.
How much time does it take to repair a phone?
The repair time can vary depending on the issue and the device model. Generally, simple repairs might take about 60 minutes, while more complex issues, like water damage, may require a little more time.
How much does it usually cost to fix a phone?
The cost of repairs depends on the nature of the problem and the parts required. We provide an estimate after a thorough assessment of your device, ensuring transparency and affordability in our pricing.
Can a phone with water damage be fixed?
Yes, phones with water damage can often be repaired. Our team takes special care in treating water-damaged devices, although the success rate can depend on the severity of the damage and how quickly the device is brought in for repair.
Is there any warranty on the repairs?
We offer a 3-month warranty on all our repairs, reflecting our confidence in the quality of our work and the parts we use. This warranty covers the repairs and parts provided by Westcoast Repairs only.
When do I pay your phone repair shop?
Payment is made after the repair is completed and you have had the opportunity to verify that your device is functioning correctly. Our aim is to ensure your complete satisfaction with our service.
Will I lose the data on my phone during the repair?
We take great care to protect your data during the repair process. In most cases, everything will remain intact, but we will let you know if you should back up your device as a precaution.
Can phone repair people see your photos?
Your privacy is paramount to us. Our technicians are trained to respect your personal data, focusing solely on repairing your device without accessing any unrelated content like your photos.
Are you affiliated with Samsung, Apple, or any other companies?
No, our phone repair shop is an independent service providing top-tier out-of-warranty repairs. While we specialise in repairing devices from major brands like Samsung and Apple, we are not directly affiliated with these companies.
Can you help with my device’s activation lock?
We do not interfere with activation locks as they are a security feature managed by the device's original manufacturer. If you're facing issues with an activation lock, we recommend contacting the manufacturer directly.
Why is my phone slower with the new update?
New updates can sometimes slow down older devices due to their advanced features designed for newer hardware. If you experience significant slowdowns, our team can assess your device and suggest possible solutions.
Where can I repair my phone in Australia?
You can visit us at any of our conveniently located phone repair shops in Perth, Sydney, or Darwin. Each location is staffed with our expert team, ready to assist with your repair needs.
How can I send my mobile to Westcoast Repairs for fixing?
If you're unable to visit one of our stores, contact us to discuss sending it to our phone repair shop. If that’s the path you go down, we recommend insuring your package for peace of mind.
Our team at Westcoast Repairs is here to help with all your device repair needs. If you have any more questions or need assistance, please don't hesitate to get in touch.